Claims Management
Transforming Claims Processing with a modern and easy to use solution
One of the most important factors in maintaining customer loyalty is to handle claims with a quick and fair settlement. Claims handling is often resource intensive, and it is a distinct advantage to automate the complete, or at least part of, the claims process as customers increasingly expect efficient handling, fair settlement and often personal contact.
With the web based Contemi Claims System, you get a more effective claims processing tool which does not compromise on the quality of service. Insurance claims handlers can efficiently manage all stages of the Claims process including involvement of 3rd party companies. The solution is developed to provide full end-to-end support in claims processing for personal and commercial lines of insurance.
Business Benefits
Increase Efficiency
Replacing your legacy system with Contemi claims management software can improve your operational efficiency
Configurable to a low level of granularity for the cover claim type and element for better analysis
Automated workflows will reduce manual workarounds and tasks
Improve Customer Service
Customer communication and notification possible via web portal and/or mobile app.
Reduced cycle times, which can positively impact customer satisfaction and improve retention
Lower Expenses
Designed to handle all types of insurance product from a single platform
Find fraudulent activity with integration of appropriate country wide claims registrars
Integrable to manage claims from any policy system not just Contemi’s
Tailored, by configuration, views of policy information during the claims process
Capabilities
End-To-End Processing
Register and re-open claims, manage reserves, make payments, register claim handling costs
Create payments for the claimant or third-party suppliers as needed in the required currency
Able to set percentage of auto-approved payments, others checked randomly by specific users
Set limits that require secondary approval
Set percentage of approvals that need to be checked by specific users
Add notes and reminders to coordinate between different claim handlers
Seamless Integration
Inbound APIs for integration with third parties such as garages fitting windscreens to view policies and initiate claims automatically
Outbound APIs (to check and register claims in national registries)
Seamless integration with other Contemi modules, incorporating Single Sign On
Integration with Contemi Financial module to check for payment status of a policy when registering a claim
Configurable Claims Rules
Role configuration allows fine control over permissions as well as authorisation levels (of payment amounts for certain products)
