Client Lifecycle Management
Automate your client journeys and deliver customer-centric financial solutions while remaining compliant
Digital transformation, stringent regulatory requirements, and evolving customer expectations force financial services institutions to develop new client management strategies which can improve customer experience, business revenues and ensure regulatory compliance.
Onboarding is the first opportunity for insurance agents, asset and wealth managers, broker-dealers, banks or any financial service firm to win over new clients. A seamless onboarding helps firms to improve customer experience and business profitability.
Contemi Client Lifecycle Management (CLM) solution is designed to transform the client experience by digitalising prospecting, onboarding, customer management and the regulatory process. It covers every aspect of modern Client Lifecycle Management, from initial prospecting to signing as client, onboarding, KYC/AML compliance and client data management.
Contemi CLM solution empowers financial institutions to improve risk mitigation and efficiency in their overall client onboarding and KYC lifecycle.
Business Benefits
Increased Customer Satisfaction
A positive experience is initiated through seamless onboarding and it impacts retention, customer life time value and profitability positively
Client retention and revenue maximisation strategies based on the client data
Improved Compliance, Reduced Cost
Automated KYC, AML checks facilitate more efficient onboarding, improve compliance and reduce operational costs
Reduces risks of compromising the client data
Integrating technologies and services enable FIs to share data across departments & business units, increasing efficiency and boosting revenue
Potential for increased sales by winning new clients faster and with more cross sell and up-sell opportunities
Better Transparency & Controls
Reduce errors, frustration and ensure speed as you don’t have to enter information more than once and can access everything online
Enhanced data quality leading to better visibility, consistency in data and effective control across the entire lifecycle process
Data re-usability due to centralised data sourcing and distribution
Capabilities
Automated Onboarding, AML & KYC Checks
Provides complete digital onboarding to reduce the industry average onboarding time of 21 days
Real time KYC & AML check results within 6 seconds
IDV (Identification verification) checks using document scrubbing, facial recognition and machine learning technology
Online document management, operational readiness enablement, and application configuration
Automates the process and messaging for the transfer of existing assets
Complete audit trail of every document, data, and policy that was used to complete onboarding and achieve compliance
Automated data collection and account opening processes
Client Lifecycle Management
Track your prospect from initial contact through to signing as a client
Retain existing business and win new customers
Web based onboarding allows client self-service, relationship / investment manager assisted service and remote back office data input
Risk / capacity for loss questionnaires, the automatic allocation of risk mandate and trading restrictions
Transform initial onboarding to KYC/AML and regulatory compliance, to data management and ongoing client management
Scalable Integration & Customised Workflow
Seamless integration into existing trust/wealth management systems
Flexible enough to evolve according to new regulations
Right combination of best in class technologies and intelligent analytics
A default workflow and governance engine that can be used to automatically assign tasks to various internal resources and groups
Customised workflows, controls validations and authorisations to support your organisational needs
